Hello,
Thank you for reaching out!
Please note: This feature is available only for paid plans.
Including a return envelope in your mailing is simple and does not require uploading any separate file or template.
Set your Preferences so the return address can be automatically fetched from your selected option (Company, Client, or Personal profile).
The return address used on the envelope is pulled automatically from your Settings → Preferences.
You can choose:
Company address
Client address
Personal profile address
Start your Print to Mail job and select the Return Envelope checkbox so it can be requested and sent to your recipient.
The return envelope is an option available within the mailing flow.
When creating your mailing, proceed to the Postage / Print Options step.
You will see an option to include a return envelope — simply enable/check this option.
Once selected, the return envelope will be automatically generated and included with your document.
It will be sent along with your mailing to the recipient.
(No manual entry is required during mailing.)
A sample return envelope page screenshot is attached below. A similar return envelope will be sent to the recipient along with your document.
Best regards,
CaseMail Support Team